FAQ List


Understanding Contact Lens Prescriptions
  • How do I read my prescription?
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  • Why do you require my contact lens prescription?
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  • Why cant I send the contact lenses packets?
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  • Is my prescription the same for both specs and contact lenses?
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    Ordering Contact Lenses, Delivery & My Account
  • How do I order online?
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  • Cant find my contact lenses on your website
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  • Private labelled contact lenses
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  • My Account, Forgotten Password
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  • My Account, Forgotten User ID
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  • Delivery times
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  • Methods of payments
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  • Reordering
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  • Is your site safe for online ordering?
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  • Are the lenses the same as the ones from my optician?
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  • How do I know my order has been received?
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  • Why do you have to contact my optician?
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  • Onestopcontactlenses customercare policy
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  • What is the cost of postage/shipping? And how long will my order take to arrive?
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  • How are my contact lenses delivered?
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  • Do I need to be in when they're delivered?
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  • When will I receive my lenses?
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  • What happens if my goods don't arrive?
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    About Contact Lenses
  • Which type of contact lens is right for me?
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  • Can my contact lenses get 'lost' behind my eyeball?
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  • Can I use any contact lens solutions or fluids for my lenses?
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  • Is it possible to get contact lenses for occasional use only?
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  • How soon can I get contact lenses?
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  • Is it okay to sleep with my contact lenses in?
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  • Do I still need specs if I wear contact lenses?
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  • Is it okay to use saliva or tap water to clean or re-wet my contact lenses?
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  • What should I do if my contact lenses feel dry?
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  • Can I wear contact lenses?
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  • How long can I wear my contact lenses in a day?
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  • Tell me more about Disposable Contact Lenses?
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  • What are dailies and when are they recommended?
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  • Will my prescription be OK for dailies?
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  • What are fortnightlies?
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  • Is my prescription ok for fortnightlies?
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  • Are fortnightlies better than monthlies?
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  • What are monthlies?
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  • Are monthlies more expensive than annuals?
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  • Is my prescription OK for monthlies?
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  • What are annual soft lenses?
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  • Coloured lenses?
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  • What is extended or overnight wear?
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  • When can I sleep with my contact lenses in?
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  • Who makes silicone hydrogels?
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  • What are RGPs?
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  • When would I need to use an RGP?
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  • How often should I replace my RGPs?
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    Contact Lens Do's and Don'ts and Cleaning Solutions
  • Do's
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  • Don'ts
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  • Contact Lens Cleaning Products
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  • How Do I Clean My Soft Lenses
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    Common Contact Lens Problems
  • Overwear
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  • Lens Deposits and Ageing
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  • Allergic reactions
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  • Lens comfort problems
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  • Remember the golden rule:
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    Sight Conditions
  • What are 2020 Vision, Short-sightedness, long-sightedness, Presbyopia and Astigmatism?
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  • What is the difference between a squint and astigmatism?
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  • Why do we become more ?long-sighted? as we grow older?
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  • My close-up vision is not as good as it used to be - is this normal?
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  • I see black spots floating around in my vision especially when the sun is out - what are these and should I be worried?
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  • Sometimes I see flashing lights, my vision goes 'watery' and I get a headache. Is this an eye problem?
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  • What is a cataract?
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  • What is glaucoma?
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  • At the start of spring I can't wear my contact lenses comfortably as my eyes itch - why is this?
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  • Why is it more difficult for me to see at night?
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    How do lenses work
  • Minus lenses and short-sight
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  • Plus lenses and long-sight
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  • Plus lenses and presbyopia
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  • Toroidal lenses and astigmatism
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