FAQ List


Understanding Contact Lens Prescriptions
  • How do I read my prescription?
  • Why do you require my contact lens prescription?
  • Why cant I send the contact lenses packets?
  • Is my prescription the same for both specs and contact lenses?


  • Ordering Contact Lenses, Delivery & My Account
  • How do I order online?
  • Cant find my contact lenses on your website
  • Private labelled contact lenses
  • My Account, Forgotten Password
  • My Account, Forgotten User ID
  • Delivery times
  • Methods of payments
  • Reordering
  • Is your site safe for online ordering?
  • Are the lenses the same as the ones from my optician?
  • How do I know my order has been received?
  • Why do you have to contact my optician?
  • Onestopcontactlenses customercare policy
  • What is the cost of postage/shipping? And how long will my order take to arrive?
  • How are my contact lenses delivered?
  • Do I need to be in when they're delivered?
  • When will I receive my lenses?
  • What happens if my goods don't arrive?


  • About Contact Lenses
  • Which type of contact lens is right for me?
  • Can my contact lenses get 'lost' behind my eyeball?
  • Can I use any contact lens solutions or fluids for my lenses?
  • Is it possible to get contact lenses for occasional use only?
  • How soon can I get contact lenses?
  • Is it okay to sleep with my contact lenses in?
  • Do I still need specs if I wear contact lenses?
  • Is it okay to use saliva or tap water to clean or re-wet my contact lenses?
  • What should I do if my contact lenses feel dry?
  • Can I wear contact lenses?
  • How long can I wear my contact lenses in a day?
  • Tell me more about Disposable Contact Lenses?
  • What are dailies and when are they recommended?
  • Will my prescription be OK for dailies?
  • What are fortnightlies?
  • Is my prescription ok for fortnightlies?
  • Are fortnightlies better than monthlies?
  • What are monthlies?
  • Are monthlies more expensive than annuals?
  • Is my prescription OK for monthlies?
  • What are annual soft lenses?
  • Coloured lenses?
  • What is extended or overnight wear?
  • When can I sleep with my contact lenses in?
  • Who makes silicone hydrogels?
  • What are RGPs?
  • When would I need to use an RGP?
  • How often should I replace my RGPs?


  • Contact Lens Do's and Don'ts and Cleaning Solutions
  • Do's
  • Don'ts
  • Contact Lens Cleaning Products
  • How Do I Clean My Soft Lenses


  • Common Contact Lens Problems
  • Overwear
  • Lens Deposits and Ageing
  • Allergic reactions
  • Lens comfort problems
  • Remember the golden rule:


  • Sight Conditions
  • What are 2020 Vision, Short-sightedness, long-sightedness, Presbyopia and Astigmatism?
  • What is the difference between a squint and astigmatism?
  • Why do we become more ?long-sighted? as we grow older?
  • My close-up vision is not as good as it used to be - is this normal?
  • I see black spots floating around in my vision especially when the sun is out - what are these and should I be worried?
  • Sometimes I see flashing lights, my vision goes 'watery' and I get a headache. Is this an eye problem?
  • What is a cataract?
  • What is glaucoma?
  • At the start of spring I can't wear my contact lenses comfortably as my eyes itch - why is this?
  • Why is it more difficult for me to see at night?


  • How do lenses work
  • Minus lenses and short-sight
  • Plus lenses and long-sight
  • Plus lenses and presbyopia
  • Toroidal lenses and astigmatism